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Privacy Policy

Last updated: June 25, 2026

Nordesk ("we", "us") operates the customer support platform at nordesk.solutions. This policy explains how we collect, use, and protect information when you use our services.

Information we collect

  • Account information: name, email address, organization details, and authentication data provided through our identity provider.
  • Customer support data: chat messages, conversation history, contact records, and files you upload to your workspace.
  • Connected integrations: when you choose to connect third-party services (such as Google Gmail, Google Calendar, Jobber, or Twilio), we access only the data required to provide those features on your behalf.
  • Usage and billing data: subscription status, feature usage, and payment-related metadata processed by our payment provider.

Google user data

If you connect a Google account, Nordesk accesses Google data only after you explicitly authorize the connection and only for the features you enable:

  • Gmail: to sync inbound customer email into your team inbox and send replies you compose in Nordesk.
  • Google Calendar: to check staff availability and create appointment bookings through the AI Receptionist.

We do not use Google user data for advertising, sell it to third parties, or use it to train generalized AI models. You can revoke access at any time from your Google Account security settings or by disconnecting the integration in Nordesk.

How we use information

  • Provide, operate, and improve the Nordesk platform
  • Authenticate users and enforce account security
  • Process support conversations and connected integrations
  • Provide billing, usage limits, and customer support
  • Comply with legal obligations

How we store and protect data

Application data is stored in secure cloud infrastructure. OAuth tokens for connected services are stored encrypted. Access to customer data is limited to authorized members of your organization and Nordesk systems required to operate the service.

Data retention and deletion

We retain data for as long as your account is active or as needed to provide the service. You may request deletion of your account or disconnect integrations at any time. Contact us at pavle@nordesk.solutions.

Third-party services

We use trusted providers for hosting, authentication, payments, email delivery, telephony, and AI processing. Those providers process data only as needed to deliver their service to us.

Contact

Questions about this policy: pavle@nordesk.solutions